Legacy Phone System Migrated to Microsoft Teams Phone

Challenge

A government organization needed to move its existing phone system workflows into Microsoft Teams Phone while preserving the call routing structure users and administrators already depended on. The transition required more than number assignment — it needed to account for number porting, location-based number allocation, recreation of call flows and auto attendants, and administrative readiness for the new platform.

Approach

Safari Micro worked with the organization to configure Microsoft Teams Phone around the structure of the existing environment. The team reviewed current call flows, call groups, and auto attendants and recreated them inside Microsoft Teams. Safari Micro assisted with phone number port creation and submission, allocated numbers to appropriate locations after port acceptance, and delivered administrative training so the client's team could manage the Teams Phone environment independently going forward.

Results

• Existing call flows, call groups, and auto attendants recreated in Teams Phone
• Phone number porting process supported from creation through acceptance
• Numbers allocated to appropriate locations post-port
• Administrative training delivered for ongoing Teams Phone management
• Legacy phone system reliance reduced through Microsoft 365 consolidation
• Voice services modernized within the existing Microsoft 365 environment